Privacy Policy

Who We Are

Kynos Dog Training LLC ("Kynos," "we," "us," or "our") is a premium dog training company based in Southern California. Our website is kynosdogtraining.com. This Privacy Policy explains how we collect, use, and protect information when you visit our website or book our services.

Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, email address, and phone number when you fill out our evaluation request form
• Dog information — details about your dog including breed, age, behavior history, and any bite or aggression history
• Appointment information — the date and time you book for your free evaluation
• Payment information — if you enroll in our Day Train program, payment is processed securely through Square. We do not store your payment card details on our servers.

We also collect certain information automatically when you visit our website:

• Usage data — pages visited, time spent on pages, links clicked, and how you arrived at our site
• Device information — browser type, operating system, and IP address
• Cookies — small data files placed on your device to improve your experience and track website performance

How We Use Your Information

We use the information we collect to:

• Schedule and confirm your free evaluation appointment
• Communicate with you about your appointment, your dog, and our services
• Send appointment reminders and follow-up messages
• Process payments for our training programs
• Improve our website and understand how visitors use it
• Respond to your questions and provide customer support
• Send you relevant information about Kynos programs (you may opt out at any time)

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Privacy Policy.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — third-party companies that help us operate our business, such as GoHighLevel (our CRM), Square (payment processing), and Google (analytics). These companies are authorized to use your information only as necessary to provide these services to us.
• Legal requirements — if required by law or in response to valid legal process
• Business transfers — if Kynos Dog Training is involved in a merger, acquisition, or sale of assets

Your Rights Under California Law (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know — you may request information about the personal data we have collected about you
• Right to delete — you may request that we delete personal information we have collected from you, subject to certain exceptions
• Right to opt out — you may opt out of the sale of your personal information. We do not sell personal information.
• Right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights

To exercise any of these rights, contact us at info@kynosdogtraining.com.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like your information removed from our records, please contact us and we will respond within 30 days.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.